| Rule One: No Txt Spk
One of the most important rules is not use "text-speak". Occasionally you can get away with the odd shorthand when used appropriately, but terms like "m8", "wt" and "u" should be avoided at all costs. This does not mean you need to come across as overly officious, but as a rule, text speak is something that should only be used in social situations, and never when conducting business.
Rule Two: Professionalism is key
You must always keep in mind the reason why you are texting. In particular when sending out a single message to a group of people (something easily done through programs like Skype), ensure the tone of the text leans towards the most ‘formal’ person in the group, as it’s always better to be too official rather than too laid back.
Rule Three: Check Your Spelingg
Make sure you go through your proposed message with a fine toothcomb to ensure there are no spelling mistakes, because any errors are not going to reflect well on you or your business. Think about who the target recipient is and keep your language appropriate to your audience.
Rule Four: Timing is all important
Many people are never more than an arm’s length away from their mobiles and while this makes them the most efficient method of communication, it can be the case that you are contacting someone when they don’t want to be disturbed. It is advisable to keep to office hours when making business calls, to ensure you are not troubling your recipient at the wrong time.
Using SMS services allows an unparalleled level of speed for clients to be quickly provided with information, but texting should operate hand-in-hand with your other methods of communication, rather than replacing them all together. By using RoutoMessaging’s Bulk SMS service, we can ensure that you enhance your customer service experience while maintaining those all-important business relationships. |