Support services

For immediate help with common questions, requests or issues, please visit our FAQ page.

Our customer support analysts are available 24x7 for assistance by telephone and email to help with any technical challenges, set up issues, and simple how-to questions.

Technical support is offered at no additional charge and is available online 24 hours a day 7 days a week ensuring that any questions and issues related to mobile messaging are responded and addressed as promptly as possible.

How to contact technical support

Email

All customers and users that registered test account with us can submit questions and requests to our tech support analysts via our automated ticketing system. To open a Support Ticket, submit question or request please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and a support analyst will respond. Ticket progress can be tracked as through investigation and resolution by our support and development engineers. Usually we are able to answer most tickets in one or two business days.

Phone

Live chat

Live chat with technical support is available 24/7 for customers that have purchased our service price plans.

To access Support Live Chat, log in to your account at Command Centre and send us a secure message by clicking on the Support Live Chat button.