Customer service is of paramount importance to Routo because it is a key differentiator in an increasingly crowded market. The fact that the phenomenal growth of our business to date has been predominantly attributable to referrals from satisfied clients is testimony to the standard of customer service we provide.
You can expect a high standard of customer service from your initial contact, through provisioning and in day to day Support and account management.
Because we service clients all around the world, our helpdesk is manned by our own Support team 24 hours a day. Our Support team can be contacted for a speed response at anytime via instant messenger, phone or email.
If you have any suggestions, queries or concern regarding customer service at Routo, please email us at customercare@routomessaging.com.
Command Centre
The Command Centre is our custom-built Web-based interface providing you visibility of account activity and allowing you to manage your service with Routo.
Key features include:
Reporting of real-time delivery to handset
for a specific period
Summary of sending/receiving activity
Account balance and payment history
Pricing and coverage
Individual and bulk sending (GoSMS)
How to Contact Support
We offer a variety of methods for convenient for you to contact our 24x7 Support team.
